Information We Get When You Use Our Services or Website

The main types of Personal Information Mastergroup collects and holds relate to the contact details and organisational roles of our customers, clients, suppliers, and other business contacts. Typically, this information may include names, birth dates, addresses, telephone numbers, e-mail addresses and job titles.

In the course of providing Services to you, we may collect and hold more detailed Personal Information, for example:

• where relevant to the Services we are providing you, your financial information about your assets, occupation and income, bank account balances, account activities, payment history;

• ID information such as your name, postal or email address, telephone numbers, place of birth, and date of birth;

Content Information. We collect content, queries, and responses that you engage with via our Services and Website, such as custom content, and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.

• other contact details such as social media handles;

• real property, shares and investments;

• details of superannuation and insurance arrangements; and

• financial or payroll information of persons whose remuneration are paid through Mastergroup's Wagemaster® payroll system.

When you use our Website, we collect information about which of those services you have used and how you have used them. We might know, for instance, that you a visited a certain page, saw a specific ad for a certain period of time.

Here's a fuller explanation of the types of information we collect when you use our services:

• Usage Information. We collect information about your activity through our Services. For example, we may collect information about:
  • how you interact with our Services, or which queries you submit.
  • how you communicate with your customers and clients (e.g. if you are a Professional Partner using our Services).
• Content Information. We collect content, queries, and responses that you engage with via our Services and Website, such as custom content, and information about the content you create or provide, such as if the recipient has viewed the content and the metadata that is provided with the content.
• Information Collected by Cookies and Other Technologies. Like most online services and mobile applications, we may use cookies and other technologies, such as web beacons, web storage, and unique advertising identifiers, to collect information about your activity, browser, and device. We may also use these technologies to collect information when you interact with our Website we may offer through one of our partners, such as advertising and commerce features. Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our Services. To learn more about how we use cookies and your choices, please check out our "Cookie Policy". To learn more about how third parties use these technologies on our Services, be sure to read the "Analytics" section of this Policy.  Web traffic information is disclosed to Google Analytics when you visit our Website. Google stores information across multiple countries. When you communicate with us through a social network service such as Facebook, LinkedIn or Twitter, the social network provider and its partners may collect and hold your Personal Information overseas. That information is held by Google or the social network provider, as the case may be, and is disclosed to us as permitted by their respective privacy policies and our agreements with them.
• ‍Log Information. We also collect log information when you use our Website or Services. That information includes, among other things:
  • details about how you have used our Services.
  • device information, such as your web browser type and language.
  • access times.
  • pages viewed.
  • IP address.
  • identifiers associated with cookies or other technologies that may uniquely identify your device or browser.
  • pages you visited before or after navigating to our website.

When the Law Authorises or Requires us to Collect Information

We may collect information about you when we are required or authorised by law to collect it.

Information We Collect from Third Parties

We may collect information about you from other users, our affiliates, our Related Entities, and third parties. When we are checking your creditworthiness and at other times, we might collect information about you that you obtain from credit reporting bodies.

Your Personal Information is only collected as is necessary for a function or activity, or to enable us to carry out our work and deliver our Services. Mastergroup will not collect Sensitive Information (as defined in the Privacy Act) about health, racial or ethnic origin, political opinions, or membership, religious or philosophical beliefs, trade association or union membership, sexual preferences, or criminal record unless you have consented to give this information and it is relevant to our work and Services. We will always collect such information in a non-intrusive, lawful, and fair manner. We will offer you the option of not identifying yourself or of using a pseudonym where it is practical to do so.

Opting-Out or Modifying Your Information

If you want to change any information that you have previously given us, or if you want to opt out of future communications, please contact Mastergroup's Customer Support and Success Team as detailed below.

How We Collect Your Personal Information

We collect your Personal Information when you provide it to Mastergroup in a number of ways including but not limited to:

• directly from you e.g. being engaged as client to use our Services, through the Website, job application or resume, or application forms;

• as authorised by you providing us with your Personal Information (subject to your preceding authorisation/consent to such e.g. via TeamViewer, 8x8, Stripe, our CRM systems and their privacy policies);

• by voluntary completion of surveys or forms;

• from public domain e.g. your business' website;

• from authorised third-party data sources and data lists for the purposes of conducting our Services;

• from your other personal or business advisors, partners, associates and employers;

• by your usage of the Website e.g. the pages that you visit, what links you click;

• by contacting us by post, telephone, email, or other electronic methods.

Sometimes we collect information about you from other sources. We do this only if it is necessary to do so. Instances of when we may need to include where:

• we cannot readily contact you and we rely on publicly available information to update your contact details;

• we need information from an insurer about an insurance application you make through us;

• at your request, we exchange information with your accounting, legal or financial advisors or other representatives; and

• we may ask for other information from you from time to time to enable us to improve our services or to review the general needs of our business.

In some cases, you might provide Personal Information to us by entering it into our cloud-based Services because you want us to host that information for you. Alternatively, your information may be disclosed to us by an organisation with whom you interact and to which we provide a cloud-based Service, including, but not limited to, our Professional Partners. When we collect or hold Personal Information in this way, it is only used or disclosed for the purpose contemplated by you or the organisation that has disclosed that information to enable us to provide the work or Services sought. Personal information may be stored on our web servers but will only be accessed by us to provide technical support, or to carry out other functions reasonably necessary to provide the work or Services. This Personal Information will not be disclosed in any other way without the individual's written consent.

Cookie Policy and Visiting our Website

Our Website may use 'cookies' to improve your experience on our site, to display content more relevant to you within the Website, and to display items added while using online facilities. If you are concerned about the use of these cookies, your browser can be configured to notify you when you receive a cookie and provide you with the opportunity to accept or reject it. You may refuse all cookies from Mastergroup's Website; however, some functions may be unavailable.

Our Website may use statistical information collection tools (such as Google Analytics) to track site visits, navigation and performance within our Website for the purpose of monitoring and improving the site. If you are concerned about the use of these tools, you can configure your browser to send a "Do Not Track" request with your browsing traffic.

Our Website may also use third party cookies, Google Ads, and Google Analytics Features including: Remarketing with Google Analytics, Google Analytics Demographics and Interest Reporting. Visitors can opt-out of Google Ads for Display Advertising and customize Google Display Network ads using the Ads Settings. Further information regarding behavioural advertising, including ways to manage your online privacy, is available at www.youronlinechoices.com.au.

Where you provide your email address to Mastergroup, we will only use it for the purpose provided unless you have consented to us using it for additional purposes, and we will not pass it on to any other person or organisation unless we have disclosed this to you. We may also disclose your information where required by law to do so. Our Website may contain links to other sites of interest. We do not control, and are not responsible for, the content or privacy practices of those websites. Please check the Privacy Policies on other websites before you provide your Personal Information to them.

What Do We Do When We Get Information We Did Not Ask For?

As Mastergroup is a substantial organisation, people often share information with us we have not sought out (referred to as ‘unsolicited information’).

Where we receive unsolicited Personal Information about you, we will check whether that information is reasonably necessary for our functions or activities. If it is, we will handle this information the same way we do with other information we seek from you. If not, we will ensure we do the right thing and destroy or de-identify it.

When Will We Notify You That We Have Received Your Information?

When we receive Personal Information from you directly, we’ll take reasonable steps to notify you how and why we collected your information, who we may disclose it to and outline how you can access it, seek correction of it or make a complaint.

Sometimes we collect your Personal Information from third parties. You may not be aware that we have done so. If we collect information that can be used to identify you, we will take reasonable steps to notify you of that collection.

The purposes for which we collect your Personal Information is outlined under APP 6 below. We may additionally disclose your Personal Information to other APP Entities as outlined under APP 6 below.

If you do not provide us with your Personal Information, we may be unable to provide some or all of our Services for you.

This Privacy Policy contains information about:

• how you can access or correct your Personal Information that is held by us; and

• the manner by which you may complain about a breach of these Australian Privacy Principles or a registered APP Code.

When the Law Authorises or Requires us to Collect Information

If we are required under an Australian law or a court or tribunal order to collect Personal Information, we will notify you of that fact, including the name of the Australian law, or details of the court or tribunal order, that requires or authorises this collection.

The purpose for which we may use your Personal Information

We may use your Personal Information for the following primary purposes (the “Primary Purpose”):

• giving you information about a Service;

• considering whether you are eligible for a Service;

• providing you with a Service;

• administering the product or service we provide you, which includes answering your requests and complaints, varying products and services and managing our relevant product portfolios;

• telling you about other products or services that may be of interest to you, or running competitions and other promotions (this can be via email, telephone, SMS, IM, mail, or any other electronic means including via social networking forums), unless you tell us not to;

• assisting in arrangements with other organisations in relation to a product or service we make available to you;

• alllowing us to run our business and perform administrative and operational tasks, such as:
  • training staff;
  • developing and marketing products and services;
  • risk management;
  • systems development and testing, including our websites and other online channels;
  • undertaking planning, research and statistical analysis;
  • preventing or investigating any fraud or crime, or any suspected fraud or crime;
  • as required by law, regulation or codes binding us;
  • managing our relationship with you;
  • investigating and dealing with suspected or actual unlawful activity;
  • assisting with recovering amounts owing to us.

We may also use your Personal Information for:

• any related secondary purpose associated with, or in connection with, the Primary Purposes; (“Secondary Purpose”) and

• any other purpose for which you have given your consent.

We use, in addition to our own proprietary technologies and systems, various third-party software and technologies including but not limited to: TeamViewer, GoTo Meeting, Zendesk and 8x8 to deliver some of our Services. We may additionally use videoconferencing technology such as Microsoft Teams or Zoom to conduct remote meetings with you. We also use payment gateway systems such as Stripe to collect payment from you. Such information will be used in accordance with their respective privacy policies, and may be disclosed to overseas entities, including (but not limited to) the United States of America, and other jurisdictions which are governed by laws relating to the collection, storage, use and disclosure of Personal Information that differ from the Privacy Act.  

We may also use artificial intelligence (AI) technology including, but not limited to Microsoft Copilot, Microsoft GitHub, and Microsoft Fabric for the purposes of delivery of our Services to you, and which may include recording or documenting meetings and collection of certain Personal Information from you.

We may sometimes use third party service providers to conduct surveys and facilitate information collection. Some of these service providers conduct all or part of their business overseas and so your Personal Information may be transferred overseas as a result.  

Please also note, owing to the ever-changing nature of technology and to provide optimal support to you, we may use different third-party support software and platforms from time to time. Any such data stored or processed will also subject to the privacy policies of those relevant individual third parties and platforms as may vary.

We may also use your Personal Information to the extent that is reasonably necessary to carry out the Services including for the following purposes:

• to deliver and improve our Services and the Website.

• to provide personalised and direct marketing content to your email address, mobile phones, portable computing, and other digital technology devices

• to compile analytics in sizing or quantifying market opportunity;

• to predict market opportunity forecasting and resource allocation;

• to disclose to other businesses who assist us or our clients in providing services or who perform functions on our clients’ behalf; and

• to conduct credit checks (if and where necessary).

We will not otherwise use or disclose your Personal Information unless:

• the purpose of such use or disclosure is related to the Primary Purpose; or

• the use or disclosure is authorised by or under an Australian law or a court or tribunal order, including in relation to an Eligible Data Breach (as defined in Section 26WE of the Privacy Act); or

• a Permitted General Situation (as defined in Section 16A of the Privacy Act, including lessening or preventing a serious threat to the life, health, or safety of any individual, or to public health or safety; responding to suspected unlawful activity or serious misconduct; locating a missing person; asserting a legal or equitable claim and conducting an alternative dispute resolution process) applies in relation to the use or disclosure of Personal Information; or

• you have given your consent to such disclosure.

When the Law Authorises or Requires us to Disclose Information

If we are required under an Australian law or a court or tribunal order to collect Personal Information, we will notify you of that fact, including the name of the Australian law, or details of the court or tribunal order, that requires or authorises this collection.

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Disclosing your Personal Information

We may disclose your Personal Information to third parties but only for the purposes of providing the Services and for the purposes contemplated by your use of the Website.

These third parties may include (but are not limited to):

• those involved in providing, managing or administering the product or service we provide to you;

• authorised representatives of the Mastergroup who sell products or services on our behalf;

• valuers, insurers (including lenders’ mortgage insurers and title insurers), re-insurers, claim assessors and investigators;

• brokers or referrers who refer your application or business to us;

• other financial institutions, such as banks;

• organisations involved in debt collecting, including purchasers of debt;

• fraud reporting agencies (including organisations that assist with fraud investigations and organisations established to identify, investigate and/or prevent any fraud, suspected fraud, crime, suspected crime, or misconduct of a serious nature);

• organisations involved in surveying or registering a security, property, or which otherwise have an interest in such property;

• government or regulatory bodies (including ASIC, and the Office of the Australian Information Commissioner) as required or authorised by law (in some instances these bodies may share it with relevant foreign authorities);

• our accountants, auditors, lawyers, insurers and other external advisers;

• guarantors and prospective guarantors of your obligations to us;

• organisations that maintain, review and develop our business systems, procedures and technology infrastructure, including testing or upgrading our computer systems;

• organisations that participate with us in payments systems including merchants, payment organisations and organisations that produce statements for us;

• our joint venture partners that conduct business with us;

• organisations involved in a corporate re-organisation or transfer of group assets or business;

• organisations that assist with our product planning, research and development;

• mailing houses and telemarketing agencies who assist us to communicate with you;

• other organisations involved in our normal business practices, including our agents and contractors;  

• where you’ve given your consent; and

• other digital technology services and platform-providers;

• our partners, agents or contractors (worldwide);

• mobile marketing providers (worldwide);

• data collection and marketing providers (worldwide);

• our related entities; and

• our professional advisers.

Each of the above may have privacy policies of their own that contain information about how you may access your Personal Information and to seek the correction of such information.

We may disclose your Personal Information:

• when specifically authorised by you;

• to regulatory bodies and government agencies;

• to training partners;

• to your guardian; and

• as required by law or court order. 

We may disclose Personal Information for the following purposes:

• reporting to government agencies;

• to comply with training requirements;

• to comply with regulatory or legal requirements;

• credit reporting and checks; and

• to comply with laws or court orders.

Likelihood of Disclosure to Overseas Recipients

We may additionally disclose your Personal Information:

• other digital technology services and platform providers (worldwide);

• our partners, agents or contractors (worldwide);

• data collection and marketing providers (worldwide).

These third parties are located in various jurisdictions worldwide, including, but not limited to the United States of America.

We may use your Personal Information to send you information about our work or to let you know about our Services. Each time we send you a direct marketing communication we will provide you with a simple way to “opt out” of receiving similar communications in the future.

You can also let us know that you do not wish to receive any further marketing communications by contacting Mastergroup’s Customer Support and Success Team.  

Social Networking Services

We may use social networking services such as Facebook, LinkedIn and Twitter to communicate with you and the public about our Services. When you communicate with us using these social networking and digital media services we may collect your Personal Information, but we only use it to help us to communicate with you and the public.  

The social networking and digital media services will also handle your Personal Information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook, LinkedIn, Instagram, X, Threads, and YouTube on their websites.

Spam Act

We adhere to the Spam Act 2003 (Cth). The Spam Act prohibits the sending of unsolicited emails, SMS, and MMS messages for commercial purposes from or within Australia or to people in Australia. The Spam Act also bans the supply and use of software designed to harvest email addresses.

We may additionally disclose your Personal Information

• other digital technology services and platform providers (worldwide);

• our partners, agents or contractors (worldwide);

• data collection and marketing providers (worldwide).

Mastergroup may sometimes use third party service providers to conduct surveys, including but not limited to SurveyMonkey, to facilitate information collection. Mastergroup also uses various third-party software and technologies including but not limited to: Stripe, TeamViewer, GoTo Meeting, Zendesk and 8x8 to deliver some of our Services. We may additionally use videoconferencing technology such as Microsoft Teams or Zoom to conduct remote meetings with you. Your Personal Information and Sensitive Information may be used in accordance with their respective privacy policies and may be disclosed to overseas entities located in other countries including (but not limited to) the United States of America, and other jurisdictions which are governed by laws relating to the collection, storage, use and disclosure of Personal Information and Sensitive Information that differ from the Privacy Act.

APP 8.1 requires us to take reasonable steps to ensure that the overseas recipients do not breach the Australian Privacy Principles in relation to that information, except where you expressly consent to the disclosure of your Personal Information and Sensitive Information to such overseas recipients.

By providing us with your Personal Information and Sensitive Information, you acknowledge that:

• you have read, and understood each of the relevant entities’ Privacy Policies;

• you understand that the overseas entities may not be subject to privacy obligations which are similar to the APPs;

• you may not be able to seek redress in the overseas jurisdiction in respect of any unauthorised disclosure or use of your Personal Information or Sensitive Information; and

• the overseas recipient may be subject to a foreign law that could compel the disclosure of Personal Information to a third party, including overseas authorities.

• By providing us with your Personal Information and Sensitive Information, you expressly consent to your Personal Information and Sensitive Information being disclosed to overseas recipients as outlined in this APP 8. You may withdraw your consent at any time by emailing support@agrimaster.com.au. However, if you withdraw your consent, we may not be able to provide you with some of the features and functionality of our services.

Due to the nature of the Services that we provide, we may sometimes require certain government identifiers from you, and may include (without limitation):

• your tax file number;

• your ABN;

We will not use your government identifier as our own means of identifying you.

Our use of government identifiers is only to the extent necessary for us to:

• verify your identity for the purposes of performing our Services;

• to the extent necessary to fulfill our obligations to a government agency;

• to the extent required under an Australian law or a court/tribunal order, including in relation to an Eligible Data Breach;

• to the extent that a Permitted General Situation (other than that referred to in Item 4 or 5 under Section 16A(1) of the Privacy Act) applies

• to the extent reasonably necessary for enforcement related activities conducted by government enforcement agencies.

We will take reasonable steps to ensure that the Personal Information that we collect from you, or that we use or disclose in accordance with this Privacy Policy, is correct, accurate and complete.

If any of your information changes or needs updating, please provide it to us as soon as possible, including in order for us to provide you with the Services.

Our premises are in secure buildings with restricted access. Our IT systems are password protected and we conduct regular audit and data integrity checks.  

We frequently update our anti-virus and malware software in order to protect our systems (and the data contained in those systems) from computer viruses. In addition, all our employees are required, as a condition of employment, to treat Personal Information held by Mastergroup as confidential.

Most of our business data (including your Personal Information) is stored on a secure, remote, cloud or offsite servers such as, but not limited to, Microsoft Azure. These cloud servers may be situated outside of Australia.

If we store your Personal Information on a remote, “Cloud” or offsite server we will endeavour to protect your Personal Information through security measures such as password protection and encryption.

Our Website’s Security

By using our Website you acknowledge and agree that the internet is inherently insecure and that you use the internet at your own risk. You acknowledge that you do not hold Mastergroup liable for any security breaches, viruses or other malicious software that may infect your computer or other internet browsing device, or any loss of data, revenue or otherwise that may occur as a result of using our Website.

We strive to ensure the security of your Personal Information and we take reasonable steps to protect your Personal Information from:

(a) misuse, interference, and loss; and

(b) unauthorised access, modification, or disclosure.

We will review and update our physical and data security measures in light of current technologies. Unfortunately, no data transmission over electronic, mobile data and communication services can be guaranteed to be totally secure.

For security purposes, any Personal Information that we receive and/or provide to third parties will be password protected.

In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any Personal Information held by us.

We will do everything reasonably within our power and control to prevent unauthorised use or disclosure of your Personal Information. However, we will not be held responsible for events arising from any unauthorised use or access to your Personal Information. In the event of any Eligible Data Breach, we will comply with all notification and reporting requirements.

Certain sections of our Website are secured using industry-standard SSL/TLS technology to encrypt data between your browser and the Website.

Destroying Personal information

We may destroy or de-identify the Personal Information provided by you once it is no longer needed for any purpose. However, we may, in addition to the reasons already disclosed in this Privacy Policy, in certain circumstances be required by law to retain Personal Information after our Services have been completed.  

In this case, the Personal Information will continue to be protected in accordance with this Privacy Policy. If we destroy Personal Information we will do so by taking reasonable steps and using up-to-date techniques and processes.

Additionally, you may ask us to delete your Personal Information if there is no need for us to keep it. You can make the request verbally or in writing. There may be legal or other reasons why we need to keep your Personal Information and if so, we will tell you what these are. However, if you ask us to delete your Personal Information, it will not be possible to restore your financial data at a subsequent date if you wish to purchase a new subscription to our products.

How to Access, Correct or Update Your Personal Information

If you have any complaints, questions, or concerns about what information Mastergroup holds or about the accuracy of that information, please contact Mastergroup’s Customer Support and Success Team.

If you would like to access or correct or update any of the information that we hold about you, or to complain about a possible breach of the Australian Privacy Principles, you can write to Mastergroup’s Customer Support and Success Team at the address provided below.  

We will respond to your complaint or endeavour to give you access to the information requested within two weeks. In order to maintain the confidentiality of your Personal Information, we will ask you to meet with you so we can review your specific identification documents before we give you access. If it is not practical for you to meet us in person, we will arrange to check your identification before we mail the information out to you.

If the information that we hold about you is incorrect or not up-to-date, we will update it as soon as possible after you have shown us how and why it is incorrect.

In the unlikely event that we are unable to provide you with access to your Personal Information for legal reasons as specified in the Privacy Act, we will provide you with reasons for denying access.

If you are not satisfied with Mastergroup’s response to your complaint, question, or concern, you may wish to lodge a complaint with the Office of the Australian Information Commissioner.  Further information can be found on the Commissioner’s website or by calling 1300 363 992.

Site accessibility

We are committed to providing an accessible experience for users of our Website. If you encounter any difficulties with our Website, please direct your enquiry to support@agrimaster.com.au.  

Mastergroup’s Customer Support and Success Team contact details

Mastergroup can be contacted by:

Phone: 08 6380 8800

Email: support@agrimaster.com.au  

Postal Address: PO Box 7138, Shenton Park, WA 6008

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GENERAL DATA PROTECTION REGULATIONS (GDPR) – ADDITIONAL RIGHTS FOR INDIVIDUALS LOCATED IN THE EUROPEAN UNION (EU)

The EU General Data Protection Regulation (GDPR) has harmonised the data privacy laws of each individual EU country, giving more rights to individuals located in the EU and more obligations to organisations holding their Personal Information. In this section, “Personal Information” means any information relating to an identified or identifiable natural person (the meaning given to the term “personal data” in the GDPR).

Personal information must be processed in a lawful, fair, and transparent manner. As such, if you are located in the EU, the GDPR requires us to provide you with more information about how we collect, use, share and store your Personal Information as well as advising you of your rights as a “data subject”.

If you are located in the EU and have an enquiry relating to your rights under the GDPR, please contact our Customer Support and Success Team at support@agrimaster.com.au  

What Personal Information do we collect?

Please refer to the above section headed “The Personal Information We Collect, and Why We Collect It” for details of the Personal Information we collect.

Special categories of Personal Information

The GDPR provides additional protection for Personal Information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, biometric data (for example your fingerprints), or data concerning your health, sex life or sexual orientation. We will only process this type of Personal Information with your consent or where otherwise lawfully permitted.

How long we keep your Personal Information

We will keep your Personal Information while you are a client of Mastergroup. We aim to keep your Personal Information for only as long as we need it. However, we may keep your Personal Information for longer to fulfil legal or regulatory obligations, for internal research and analytics, or to respond to a question or complaint.

How we use your Personal Information

We can only collect and use your Personal Information if we have a valid lawful reason to do so. For Mastergroup, these reasons are:

• if we need to process your Personal Information in order to fulfil a contract you have with us, or because you have asked us to take specific steps before entering into a contract (contract performance);

• if we need to process your Personal Information for us to comply with the law (legal obligation);

• if you have given clear consent for us to process your Personal Information for a specific purpose (consent); and

• if we need to process your Personal Information for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your Personal Information which overrides these legitimate interests (legitimate interests).

In the table below, we have set out the relevant grounds that apply to each purpose of data processing that is mentioned in this Privacy Policy:

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Your rights as a data subject

You have the following rights with respect to the Personal Information we hold about you.

• The right to be informed how Personal Information is processed: You have the right to be informed how your Personal Information is being collected and used. If we require your consent to process your Personal Information you can withdraw consent at any time. If you withdraw consent, we may not be able to provide certain services to you. The right to withdraw only applies when the lawful basis of processing is consent.

• The right of access to Personal Information: You can access your Personal Information that we hold by emailing our Customer Support and Success Team at support@agrimaster.com.au

• The right to rectification: You have the right to question any Personal Information we have about you that is inaccurate or incomplete. If you do, we will take reasonable steps to check the accuracy and correct it.

• The right to erasure: You have the right to ask us to delete your Personal Information if there is no need for us to keep it. You can make the request verbally or in writing. There may be legal or other reasons why we need to keep your Personal Information and if so, we will tell you what these are. However, if you ask us to delete your Personal Information, it will not be possible to restore your financial data at a subsequent date if you wish to purchase a new subscription to our products.

• The right to restrict processing: You have the right to ask us to restrict our use of your Personal Information in some circumstances. In this situation we would not use or share your Personal Information while it is restricted. This is not an absolute right and only applies in certain circumstances.

• The right to data portability: In some circumstances you have the right to request we provide you with a copy of the Personal Information you have provided to us in a format that can be easily reused.

• The right to object: In some circumstances you have the right to object to us processing your Personal Information.

• Rights in relation to automated decision making and profiling: We sometimes use systems to make automated decisions (including profiling) based on Personal Information we have collected from you or obtained from other sources such as credit reporting bodies. These automated decisions can affect the services we offer you. You can ask that we not make decisions based on automated score alone or object to an automated decision and ask that a person review.

• The right to lodge a complaint with a supervisory authority: You have the right to complain to the regulator if you are not happy with the outcome of a complaint. Please refer to the European Commission Website for details of the relevant data protection authorities. The individual regulator’s websites will tell you how to report a concern.

Please note that while any changes you make to your Personal Information will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain Personal Information with us, in which case we may not be able to provide to you some of the features and functionality of our services.

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